As a user experience design intern at Salesforce, I designed the interactions and UI for how a live web chat product could work in our self-service communities product.
I carried out user research and iterated through designs of varying fidelity, from paper prototypes to high-fidelity interactive prototypes. Throughout the process, I regularly met with several product managers to review my work and make sure we were designing for the right use cases.
User Interviews, Sketch, Invision, Flinto, Adobe Photoshop
When you need a bike from the Bay Area Bike Share, will there be one available? How effectively are bike share stations handling user demand throughout the day?
Our team took Bay Area Bike Share data from August 2013 through Feburary 2014 and visualized the outgoing bike traffic from each bike share station. We also created a measure we called a "frustration score" and visualized it an average day -- this combines the chance that a station is without available bikes with the traffic through that station.
For our User Interface Design course, we designed a user interface to facilitate group-oriented collaboration and annotation with web resources (extending an existing service, Hypothes.is).
We went through an entire iterative design process -- we conducted user research, iterated through prototypes of varying levels of fidelity, and conducted usability tests of a final functioning web-based prototype.
Contextual Inquiry, Prototyping, Balsamiq, Usability Testing
A fun, simple Facebook guessing game. Log in with Facebook, and we show you a few clues about one of your friends. You have three tries to guess who it is -- more points for using fewer guesses, and less time! Win multiple games in a row for combo bonuses, but if you're wrong, we provide a link to your "friend"s profile and gently suggest that maybe you should unfriend them...
A Chrome extension that modifies Yelp business pages to allow users to tag reviews with content-oriented labels, such as "Food," "Service," or "Atmosphere," and then allow them to sort reviews by these new labels.
This class project was inspired by Cory Doctorow's observation that metrics influence results -- in other words, a rating system with metrics like "funny" rewards reviewers that write humorous reviews, not necessarily reviews relevant to the experience at the business. After all, do you want to know if a review is "cool," or if it discusses the quality of a restaurant's food?
Every day, Flickr has an algorithm which chooses the day's most "interesting" photos. To explore what sort of photos get chosen as interesting, I created this visualization to show the most popular tags that are used to describe the photos, as well as the most popular cameras that are used.
The visualization shows data for interesting photos for a month at a time. It's intriguing to see how popular tags change throughout the year.